Saving Grace Cleaning & Domestic Services

Saving Grace Cleaning Services (CS) Terms & Conditions 

Safe Work Practices Policy Our cleaning company is committed to providing a safe work environment for our employees. All employees are expected to follow the safe work practices outlined in this policy.

All employees will be expected to provide a police check/ WWC check before commencing employment.

Cleaning Products: Only cleaning products that have been approved by our company may be used. Employees must read and follow the manufacturer’s and managements instructions when using cleaning products.

Personal Protective Equipment: Employees must wear the personal protective equipment while working. This includes gloves, closed shoes, and appropriate clothing. 

Ergonomics: Employees must use proper ergonomic techniques when cleaning. This includes lifting properly and using cleaning tools that are appropriate to the height and strength of each person.

Hazardous Waste: Hazardous waste must be disposed of according to local, state, and federal regulations. Employees must not attempt to clean up or dispose of hazardous waste without notifying the owner of the company. All employees must undergo a 3-month training schedule before allowed to attend to jobs or use products and equipment autonomously. 

Employee Safety and Respect
We are committed to providing a safe, respectful, and professional environment for both our clients and our staff. All clients will be treated with courtesy, dignity, and professionalism, and in return, we expect the same treatment towards our team members.

Our staff must not be exposed to any form of abuse, harassment, intimidation, or unsafe working conditions. This includes verbal, physical, or discriminatory behavior, as well as environments that may pose health and safety risks.

For the wellbeing of our staff, pets must be securely managed during scheduled services. Animals that are unrestrained or aggressive may create safety concerns. If our staff feel unsafe due to pets on the premises, they may suspend or terminate the service until appropriate arrangements are made. 

If at any time our staff feel unsafe, disrespected, or subject to inappropriate conduct, they are instructed to leave the premises immediately. In such cases, the service may be terminated, and the client may be held responsible for payment in full. Repeated or serious breaches may result in the permanent cessation of services.

We believe that mutual respect - for people, pets, and property - is the foundation of a successful and long-term working relationship.

Cleaning Methods Policy Our cleaning company uses the following methods for cleaning: 

Product Application: Cleaning products must be applied according to the manufacturer’s instructions. Training provided. 

Cleaning Tools: The following cleaning tools are to be used: brooms, dustpans, mops, and vacuum cleaners. Carpet cleaning tools, spot-cleaning cloths and other such items shall be used as needed. Tools and equipment are disinfected between each clean and sterilised overnight. 

Customer Service Policy Our cleaning company is committed to providing excellent customer service. Employees are expected to be professional and courteous at all times. 

Additional Services: For any unforeseen additional requirements, clients are asked to notify management immediately, otherwise, additional fees will be charged for the extra time taken. 

Complaint resolution: All complaints will be resolved in a timely manner. All complaints to be directed to management for resolution via email to; savinggracegeelong@gmail.com. 

Feedback: Customers will be asked to provide feedback on the quality of our services. 

Payment Policy At Saving Grace CS, we take pride in providing exceptional cleaning services to our clients. To ensure a smooth and transparent payment process, we have established the following payment terms: 

Payment Schedule: Payment is strictly due within 24 hours following the completion of the cleaning service. We accept payments via electronic transfer. Late Payments: Any payment received after the due date will be considered late and may be subject to a late payment fee. Late payment fees will be calculated at 10 percent (%) of the outstanding balance daily.

We do understand that unexpected circumstances can arise. If you anticipate any difficulty meeting the payment schedule, please contact us in advance so we can agree on suitable arrangements.

Cancellation Policy: We understand that sometimes unforeseen circumstances may require you to cancel or reschedule a cleaning appointment. If you need to cancel or reschedule an appointment, we ask that you notify us at least 48 hours before the scheduled appointment. If the notice is received less than 48 hours before the scheduled appointment, a cancellation fee of 50% of the total invoice will be applied. 

Billing Disputes: If you have any questions or concerns regarding your billing statement, please get in touch with us immediately. We will work with you to resolve disputes or errors as quickly and efficiently as possible. 

We value our clients and strive to provide the best cleaning services in a professional and timely manner. If you have any questions or concerns about our payment terms, please do not hesitate to contact us. We look forward to working with you.